Vlad pointed out an outage for Live. His questions about what we are learning are worth repeating:<\/p>\n
\nWhat are we learning here? Or rather, what should we be learning: <\/p>\n
\n
- When the service goes down, who is available to help? <\/li>\n
- When the service goes down, how long does it take for the support\/info request to be acknowledged? <\/li>\n
- When the service goes down, do you know exactly where to go to confirm the issue? <\/li>\n
- When the service goes down, do you get an ETA of the repair? <\/li>\n
- When the service goes down, do you get a refund? <\/li>\n
- When the service goes down, does the company offer a plausible excuse for the outage or does it just shrug its shoulders? <\/li>\n
- When the service goes down, are you alerted about its recovery when it comes back up? <\/li>\n<\/ol>\n
If you can\u00e2\u20ac\u2122t easily answer those questions, you do not have a business solution. You have a best effort solution. <\/strong> <\/p>\n
What\u00e2\u20ac\u2122s the difference between a business solution and best effort? Well, your business is. Take a look at Sarah Perez\u00e2\u20ac\u2122s account when she got locked out of her Gmail and realized there was 0 recourse for her.<\/a> Woops. <\/p>\n<\/blockquote>\n
Live takes a Dive<\/a><\/p>\n
Yesterday I started using Live for my nonprofit work. I have some files I want to share between computers and I have some people I would like to share files with so we can prepare grant applications. So here is my answer to his questions.<\/p>\n
I view this problem the same way I view Internet issues with DNS, routing problems, unresponsive email servers, unresponsive web sites, etc. I will work around the problem until it is fixed. Live is not a critical service for me. It is a convenient service that satisfies many non-critical business needs. I am probably making a huge mistake on so many different levels if I am keeping anything out on Live that gets me thinking about service level agreements and security policies.<\/p>\n","protected":false},"excerpt":{"rendered":"
Vlad pointed out an outage for Live. His questions about what we are learning are worth repeating: What are we learning here? Or rather, what should we be learning: When the service goes down, who is available to help? When the service goes down, how long does it take for the support\/info request to be … Continue reading “Live takes a Dive”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[46],"tags":[47],"class_list":["post-649","post","type-post","status-publish","format-standard","hentry","category-live","tag-microsoft-live"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p4iN3d-at","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wehuberconsultingllc.com\/wordpress\/wp-json\/wp\/v2\/posts\/649","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wehuberconsultingllc.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wehuberconsultingllc.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wehuberconsultingllc.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wehuberconsultingllc.com\/wordpress\/wp-json\/wp\/v2\/comments?post=649"}],"version-history":[{"count":0,"href":"https:\/\/wehuberconsultingllc.com\/wordpress\/wp-json\/wp\/v2\/posts\/649\/revisions"}],"wp:attachment":[{"href":"https:\/\/wehuberconsultingllc.com\/wordpress\/wp-json\/wp\/v2\/media?parent=649"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wehuberconsultingllc.com\/wordpress\/wp-json\/wp\/v2\/categories?post=649"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wehuberconsultingllc.com\/wordpress\/wp-json\/wp\/v2\/tags?post=649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}