Microsoft has released an update to Microsoft Office Outlook 2003 with Business Contact Manager. This update allows Microsoft Office Outlook 2003 users to configure a Microsoft Exchange Server service in their mail profile, as long as the Exchange Server is a Microsoft Windows Small Business Server 2003-based computer. Previously, this was not a supported configuration.
I found this KB by reading Chapter 6 of Brelsford’s new book, Windows Small Business Server 2003 Best Practices. This CRM reminds of the features found on salesforce.com but is better because it links to the email I have in Outlook. It is not a fancy CRM but is fairly useful because I will have a more complete customer history. To make this work with my present setup I had to move the email I was storing in a public Exchange folder back to my email folder.
I got chapter 6 as a free download. I have his previous version of the book and I heartily recommend it.